Refund Policy

This Refund Policy explains when DoTheyCheat LLC ("DoTheyCheat", "we", "us") will issue a refund for a paid search. Because reports are delivered digitally and consumed immediately, our refund policy is intentionally narrow and is described in full below.

When refunds are issued

We will issue a full refund only in the following case: a technical error on our side prevents your report from being generated and delivered to you. In other words, you paid for a search and never received a report.

When refunds are not issued

Once a report has been generated and made available to you, the search is considered delivered and the sale is final. In particular, refunds are not issued in the following situations:

the report did not contain the information you hoped to find; the person you searched for is not active on the dating apps we cover; the details you submitted (name, age, or city) were inaccurate or incomplete; you changed your mind after seeing the result; or you ran multiple searches and only some returned matches.

DoTheyCheat reports are based on publicly visible signals at the time of the search. The absence of a match is itself a valid result and does not qualify for a refund.

How to request a refund

If your report failed to generate, contact us within 14 days of your purchase at contact@dotheycheat.com with the email used at checkout and your order reference. We will review the case and, if confirmed, process the refund to your original payment method within 5 to 10 business days.

Chargebacks

We ask that you contact us before initiating a chargeback with your bank or card issuer. In most cases we can resolve a delivery issue faster than the chargeback process, and doing so helps us keep prices low for everyone.

Related policies

This policy works alongside our Terms of Service and Privacy Policy.

Contact

Questions about refunds? Email contact@dotheycheat.com or visit our contact page.